Terms of Service

1. Qiko and business scope#

These Terms of Service (the “Terms”) are a binding agreement between Qiko AI Labs FZCO (“Qiko”, “we”, “us” or “our”), located at IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates, and the business customer that accepts them. They govern access to and use of Qiko's websites, platform, AI digital workers, the Qiko Signal visibility analytics product and related services (together, the “Service”). The Service is offered only for business and professional use, not for personal, family or household use.

If you accept these Terms for an organisation, you confirm that you have authority to bind it. “Customer” and “you” mean that organisation. If you do not have that authority, do not accept these Terms or use the Service for it.

2. Electronic acceptance and Orders#

You accept these Terms by selecting an acceptance box, creating an account, signing an order form or other ordering document (an “Order”), or using the Service after being given access to these Terms. Electronic acceptance and signatures have the same effect as written acceptance to the extent permitted by law.

An Order may identify the plan, authorised users, fees, term and additional commercial terms. If an Order conflicts with these Terms, the Order controls only for that conflict.

3. Accounts and authorised users#

Customer must provide accurate account information, keep it current, protect credentials, use reasonable access controls and notify support@qiko.ai promptly of suspected unauthorised access. Customer is responsible for its authorised users, their use of the Service and all activity under its accounts, except to the extent caused by Qiko's breach of these Terms.

Accounts may not be shared outside Customer's authorised workforce. Customer must ensure each user complies with these Terms and must promptly remove access that is no longer needed.

4. Service access, plans and licence#

Subject to these Terms and any Order, Qiko grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable service term to access and use the Service for Customer's internal business purposes. Plan features and limits are those stated in the applicable Order or in-product plan description.

Customer may not sell, rent or provide the Service as a service bureau, except where an Order expressly permits Customer to deploy a digital worker to its own intended audience. Qiko may improve or change the Service over time. Any service level commitment applies only if expressly stated in an Order.

5. Acceptable use#

Customer and its users must not:

• use the Service unlawfully or to violate another person's rights;
• submit content without the rights, notices and permissions required to process it;
• generate or distribute malicious, fraudulent, deceptive, discriminatory or abusive material;
• facilitate weapons, exploitation, illegal surveillance or other serious harm;
• probe, scan, disrupt or bypass security, authentication, rate limits or access controls;
• introduce malware or use automated means that impose an unreasonable load;
• reverse engineer or attempt to discover non-public source code, models or system prompts, except where law prohibits this restriction;
• use output or the Service to build or train a competing product or foundation model without Qiko's written permission; or
• remove proprietary notices or misrepresent AI-generated material as independently verified fact.

6. Customer Content and processing permission#

“Customer Content” means documents, messages, instructions, approved answers, configurations and other material submitted to or generated for Customer through the Service. As between the parties, Customer retains its rights in Customer Content.

Customer grants Qiko and its contracted providers a limited, worldwide, non-exclusive right to host, copy, transmit, retrieve, transform, embed and otherwise process Customer Content only as needed to provide, secure, support and maintain the Service, comply with law and enforce these Terms. This includes tenant-scoped retrieval-augmented generation and reuse of Customer-approved answers for that tenant's retrieval experience. It does not grant Qiko a right to use Customer Content to fine-tune third-party foundation models.

Customer is responsible for Customer Content, its lawfulness and the instructions it gives Qiko. Customer must not submit special-category, highly sensitive or regulated data unless the parties have expressly agreed appropriate terms and safeguards.

7. Qiko intellectual property#

Qiko and its licensors retain all rights in the Service, software, interfaces, workflows, documentation, models, designs and technology, including all related copyright, database, trade secret and other intellectual property rights. Except for the limited right in section 4, no right is granted to Customer by implication or otherwise.

Qiko names, logos and product branding are used as Qiko trademarks, service marks or other identifiers. These Terms do not grant a licence to use them. Third-party names and marks belong to their respective owners.

8. Feedback#

If Customer voluntarily gives ideas or feedback about the Service, Customer grants Qiko a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or payment. Qiko will not identify Customer publicly as the source without permission.

9. AI output and human review#

The Service uses probabilistic AI systems. Outputs may be incomplete, inaccurate, outdated, offensive or similar to outputs produced for others. They are not guaranteed to be unique, correct or fit for a particular purpose. Customer must assess outputs, use appropriately qualified human review and test a digital worker before and during deployment.

Where Customer deploys a digital worker to other people, or publishes content generated with the Service, Customer must tell those people they are interacting with AI or reading AI-generated content where the law requires it, including Article 50 of the EU AI Act, and must not remove any marking Qiko applies to such content.

The Service does not provide legal, medical, financial, tax, employment or other professional advice. Customer must not rely on output as a substitute for professional judgment or use it as the sole basis for decisions that produce legal or similarly significant effects on a person.

10. Confidentiality#

“Confidential Information” means non-public information disclosed by one party that is identified as confidential or should reasonably be understood as confidential. It excludes information lawfully known without restriction, independently developed, publicly available without breach, or rightfully received from another source.

The receiving party will use Confidential Information only to perform or receive the Service, protect it with reasonable care and disclose it only to personnel and providers who need it and are bound by confidentiality duties. A legally compelled disclosure is permitted if the receiving party gives notice where lawful and reasonable assistance at the discloser's cost.

11. Qiko Signal#

Qiko Signal analyses how a website appears in search engines and in AI answers. Customer may audit only websites that it owns, operates or has authority to audit. Qiko retrieves publicly available pages for that purpose and Customer must not use Signal to overload, attack or harvest data from a site it has no right to analyse.

Signal results come from automated analysis and from answers produced by third-party AI engines, which are probabilistic and change over time. Scores, rankings and recommendations are informational, are not a guarantee of search visibility, traffic or revenue, and may differ between runs.

Each plan has usage limits, such as the number of audits, projects and AI models measured, and these limits apply equally to the web app, the API and MCP access. Qiko may apply reasonable rate limits and may restrict use that exceeds a plan or threatens the stability of the Service.

A free website audit creates a free Qiko Signal account only if you tick the consent box on the audit form. The report email contains a secure, single-use link to set a password and open the report. If the email address already has an account, the report is attached to that account after you sign in.

Customer may connect its own Google Search Console and Google Analytics properties. Qiko reads that data only to show it to Customer and its workspace members, as described in the Privacy Policy. Customer may disconnect a property at any time, and must have the right to share that data with Qiko.

12. Third-party providers and integrations#

Qiko relies on contracted infrastructure, AI, communications, security and payment providers. Some features may let Customer connect a third-party service or redirect to a third-party hosted experience. Customer authorises the exchange of information necessary for a connection it enables. Third-party services are governed by their own terms, and Qiko is not responsible for them except to the extent Qiko is legally responsible for its providers.

13. Fees, subscriptions and taxes#

Fees, invoicing, payment timing, renewal and cancellation are stated in the applicable Order or, for self-serve plans, in the plan description shown at checkout. Unless stated otherwise, fees exclude applicable taxes, duties and levies. Customer is responsible for those amounts other than taxes based on Qiko's net income, and will provide valid tax information reasonably requested by Qiko.

Self-serve plans are paid by card through a Stripe-hosted checkout. A paid plan renews automatically for the same period (monthly or annual, as chosen at checkout) until Customer cancels it in the billing settings. Cancellation takes effect at the end of the current paid period, and access continues until then. Unless an Order or applicable law provides otherwise, fees already paid are not refundable.

A promotional code or free period applies only to the plans, period and new customers stated when it is offered, cannot be combined with another code, has no cash value and may be withdrawn by Qiko for abuse. When a free period ends, the plan converts to its paid price unless Customer cancels first. Qiko may change plan prices for future renewal periods after notice through the Service or by email.

14. Suspension#

Qiko may suspend affected access where reasonably necessary to address a security threat, unlawful or prohibited use, material breach, non-payment under an Order, provider restriction or legal requirement. Where practicable, Qiko will give notice and limit the suspension to what is necessary. Qiko may act immediately where delay could cause harm.

15. Term and termination#

These Terms begin on acceptance and continue while Customer accesses the Service or an Order remains active. Either party may terminate for a material breach not cured within 30 days after written notice, or immediately if the breach cannot be cured or the other party becomes insolvent, subject to applicable law. Order-specific termination rights also apply.

On termination, Customer's right to use the Service ends and unpaid amounts under an Order become due. Customer should retrieve content it needs before termination where the Service permits. Qiko does not promise a particular export format or post-termination deletion period unless agreed in an Order or data processing agreement. Sections intended by their nature to survive will survive, including ownership, confidentiality, disclaimers, liability and general terms.

16. Disclaimers#

To the fullest extent permitted by law, the Service and all outputs are provided “as is” and “as available”. Qiko disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or usage. Qiko does not warrant uninterrupted or error-free operation, that all vulnerabilities will be prevented, or that output will be accurate or achieve Customer's goals.

17. Limitation of liability#

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or loss of profit, revenue, goodwill, anticipated savings or business opportunity, arising from these Terms, even if advised that such loss was possible.

To the fullest extent permitted by law, each party's total aggregate liability arising out of or relating to the Service and these Terms will not exceed the fees paid or payable by Customer to Qiko under the applicable Order during the 12 months immediately before the event giving rise to liability. If no fees were paid or payable, the cap is zero.

The exclusions and cap do not apply to liability that cannot lawfully be excluded or limited, including fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence where applicable, or Customer's payment obligations. Applicable mandatory law controls to the extent it requires a different result.

18. Force majeure#

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, war, civil disorder, epidemic, labour action, utility or internet failure, cyberattack, government action or failure of a critical provider, provided it uses reasonable efforts to reduce the impact. This section does not excuse payment already due.

19. Governing law and courts#

These Terms and any non-contractual obligation arising from them are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai, without regard to conflict-of-law principles. The courts of Dubai have exclusive jurisdiction, subject to any mandatory rights that cannot be waived.

20. Changes, notices and contact#

Qiko may update these Terms to reflect legal, security, technical or service changes. Qiko will post the revised Terms and update the effective date, and will provide additional notice of material changes where required. Changes apply prospectively. If Customer does not agree, it must stop using the Service and may exercise any termination right in its Order.

Qiko may send operational or legal notices to the account email or through the Service. Customer must send legal notices to support@qiko.ai and keep its contact details current.

21. General#

These Terms and each Order are the entire agreement about their subject and replace earlier discussions. Neither party relies on a statement not included in them. Customer may not assign them without Qiko's prior written consent, except in connection with a merger or sale of substantially all assets if the assignee is not a competitor and assumes the obligations. Qiko may assign them as part of a reorganisation, merger or sale of its business.

The parties are independent contractors. These Terms create no partnership, agency, fiduciary relationship or third-party beneficiary. Failure to enforce a right is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Headings are for convenience. “Including” means “including without limitation”.